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A North Carolina family says what should have been an enjoyable cruise turned into heartache after they were turned away at the port.
Family devastated after cruise line wrongfully says teen can’t board
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No mom Royal Caribbean is. Or to blame here at all. Sorry lady you can blame your travel agent and take some responsibility yourself. I feel bad for her kids because I am sure they were disappointed. A little bit of reading would have prevented this disappointment.
A news story about a white family with white problems. CUE THE SMALLEST VIOLIN.
She should have gotten a full refund plus expenses uncured!!!!
I get the cruise line made a mistake but I get the feeling she wants compensation well beyond and will probably try to get a lawyer using her son’s special needs. She is partly to blame herself for not getting confirmation in writing or email before hand. Travelers need to smarten up. Get confirmation on paper. This woman should take a full refund and 25% future credit but fur her to think she deserves more is not happening
They ask you to press 1 for English then they put Bin Laden's sister on the phone and operators never know what's going on.
Sue for mental anguish!! That a good sum she deserves. These companies should held accountable!! Lawsuit is the only element to assure mitigation of these kinds of heartaches for people and families.
Always get a passport when leaving Mainland US! Especially given the recent border issues. Also Royal Caribbean offered to give a full refund. She should take it. Sounds like she's fishing for more money from them.
Why is it that the people on the phone and people at the port never have the same information
I'm sorry but any of those three options that they gave them are more than acceptable. I understand what they did is extremely inconvenient and frustrating, but you're being ridiculous at this point
Always have a passport for everyone.
For future trips, she needs to get a state ID for her son. I have a disabled child and you are able to get a state ID from the DMV. You need the same documentation that you would for a driver's license. It serves as an official ID anywhere but you do not have driving priviedges.
That is my aunt her kids are adopted and one of them is still in foster so that’s why she can’t get a passport
Traveling abroad no passport?? Does this woman live in a cave?
Amazing how they were considering flying to Mexico to join the ship…. but how can they do that without passports??? This is one of those stories that leaves me with so many questions.
This isn’t news worthy. It’s common knowledge to get a passport for travel nowadays!
I thought the older young man was her husband at first.
There’s no saying when you hear one side of the story there’s the other side of the story and then there’s the true story. So if they don’t have the correct documents, that child would have not been able to get off the ship, but I’m sure he could’ve stayed on the ship.
If those people are so ignorant it sounds like the cruise wasn’t even worth it
I worked for a cruise line company, they hate to give cash refunds. Since she had to pay extra money because of their mistake I can understand why she wants more than just the refund.
You should use subtitles, that “woman” she got horrible accent from what part of USA she is…….. like she talks some dialect, horrible!
Oh BULLSHIT!! the Cruise line offered a FULL REFUND!!!
This my teacher and everybody cooking her😭😭
RC was wrong,but if an incident happens in Cozumel or at another port out of the country. That school ID will be worthless. She had plenty of enough time to get a passport
I went on a cruise few days ago. Had my passport and drivers license. Plus the documents I was told to print days before my cruise. Haven’t been on cruise since 2011 so this was my first time in a long time by myself.
We went on a Norwegian cruise with my son, it was just me my mom and him we had his passport-to get his passport both parents had to be present. We get to the port and the cruise line asked if i had a letter from his dad giving permission for us to go and permission to make medical decisions (we have shared custody) ive never heard of that-we traveled internationally by plane before and since (its been 10 years) and have never come across this issue once. He even went on a cruise with his dad and was not asked for a letter from me. Luckily they allowed us to call his dad and his dad send an email giving permission and a photo of his id and we were allowed to board but what a way to start our trip thinking it was over before it started (his dad was 3 hrs away so if they did not allow an email we would’ve been screwed) We even checked their website after and none of this was stated on their site. I cant imagine if all we had was a student id! I understand the child is special needs but at least get a state issued id a passport or passport card if hes over 16 and doesn’t have a drivers license.
For the Caribbean dont you need a passport actually?
I have empathy for the family. However. She chose to stay in Florida on her volition. SO no she does not deserver compensation for staying in Florida. Take the refund and don't be stupid.
WoW. Seriously? You are traveling to another country, crossing the border, and you bring a student ID? And then you said you did not make any mistakes.
You train the employees before they do their job, not after they mess up. That family should get refund and cruise. Your mistake, own it.
Umm I'm usually on the family's side on things like this, but I feel like RC was generous in their offering. She's absolutely being greedy. And with the climate as it is, a passport is essential regardless of where you go nowadays it seems like. She's being a bit greedy.
How does being special needs mean you can't get a state-issued ID?
Why royal Caribbean why???? Lol it's so ridiculous!!!!
What another cruise you will never let them in again because of the Id lol
I know they made a mistake but they offered her a refund and discount for another cruise. I would take that.
Is it just me, or the options the cruise gave her were more than enough?
My brother and his fiancée is going to go on a Disney cruise for their honeymoon my mom called our sister in law’s sister whose a travel agent and helped him book it it’s going to be a surprise for her after the scavenger hunt on Saturday anyways she asked him his birth date etc.and even said they need a birth certificate
Very very discriminating against the special needs 😪
I have a state ID. What type of disability? They verify your age a doctors note if I recall and take your picture.
Must be a slow news day.